Trusted by your medical team
Freddie Med is a clinical operating system chosen by your healthcare provider to manage your medical data.
Freddie Med is a next generation, patient-centric healthcare technology fulfilling the highest security and usability standards. It was build using privacy by design principles, protecting your data privacy and providing you with full control.
Control access to your medical information
At any time, you can decide to share or unshare your medical history with your practitioners. Each time you book an appointment, you will be asked whether to share you medical history or not.
Your entire record in one place
Whenever you visit a provider in our network, your clinical documents will be added to your unique record.
Add your children and other dependents
With Freddie Med, you can add dependent accounts for your children or other members of your family.
Manage your account from our user-friendly web app
Your demographics, GP information, your credit cards and more can easily be accessed and managed in your patient portal.
Latest tech to protect your data
We use the latest technologies including encryption, pseudonymisation, IP tracking, 2FA and back up your data daily.
Freddie Med was build to comply with GDPR
We are categorised under GDPR as a controller of patient data. This means that we will disclose the data we store about you, what we do with it and on what legal basis.
How it works?
1. Account creation
Freddie Med will create your record a the time of our first encounter. You will receive a notification with a link to the onboarding process. The onboarding process consists of legal documents from us und your clinical provider. We need you to read these documents carefully and accept them to proceed.
2. Entering payment details
If your provider chose to include a payment method, you will see a payment section where you need to provide credit card or insurance details. We don’t process your credit card details. This is done by Stripe, our secure payment gateway provider.
3. Pre-assessment information
Pre-assessment information can be added in the following page. You can describe your condition and attach reports, referral letters, images and other relevant documents.
4. Set password
To secure your account and access it at a later stage, you need to set a password.
Will I be notified when a clinician adds a report, prescription or other document to my portal?
Yes. Each time your clinician adds a document to your portal you will receive a notification via email.
The appointment fee was reserved on my credit card. Have I been charged?
No. Before your credit card can be charged, your provider needs to create an invoice in Freddie Med and add this invoice to your patient portal. You will receive a notification of the new invoice and another once your card has been charged.
To reduce the risk of non-payment, the system reserves the consultation fee on your credit card five days prior to the consultation or during the onboarding process if your appointment date is less than five days from the booking date. You will be notified if the system fails to reserve the consultation fee on your card.
If the appointment is cancelled or postponed, the reserved funds will be released.
Can I add a credit card in the patient portal?
Yes. Click on your profile picture and select payments. Click on add card to add your credit or debit card.
How much does it cost?
Freddie Med is free for patients. It is also free for your individual clinician so you can always share and receive data securely.
Can I add my medical history to my account?
Sure. Open an appointment file under appointments. In your appointment card, click on the pencil icon. This brings up the pre-assessment window. Here you can attach your history. It will be included in your attachments folder and be available to any clinician you share your data with. We will also notify your clinical that a new document was added to the consultation.
How can I find my kids in the portal?
Click on your profile picture, select switch user and select the name of your child.
I received a new document notification for my child. How can I find this document?
When you log into your patient portal, you will arrive at your personal account. To find your child’s document, please click on your profile icon at the top right. Click on “Switch User” and select your child’s name.
Documents issued by your practitioner can be found inside the appointment file. Attachments are also stored in the separate attachments folder.
Can I book with my clinician online?
Not all clinicians make their calendar public. To see whether your clinician enabled online booking, go to your home screen and click on book appointment. If your clinician has a public calendar, his or her name will appear on the list.
How do I share and unshare my medical history with my clinician?
Click on your profile picture and select legal documents. Select the clinician. Under Data sharing options click Yes to share and No to unshare.
I received a prescription. How do I get my medication?
Your prescription displays a prescription number and authentication code together with their respective barcodes. In conjunction, these codes will provide access to the prescription via the dispensation portal.
The dispensation portal tracks all dispensations and displays them to the patient and the practitioner. They become part of your medical record. This prevents multiple dispensations and adds security and accountability to the prescription process.
The dispensation portal should only be used by your chemist and can be accessed via the Freddie Med website.
How do payments work on Freddie Med?
The system is built to invoice and charge after the consultation. Up to five days prior to the consultation, Freddie Med will attempt to reserve the consultation fee on the patient’s credit card to reduce the risk of non-payment for clinicians. Some clinicians may charge you prior to the consultation.
You will receive the invoice and payment notification with every credit card transaction.
Credit card or insurance details must be added through the onboarding process if required by your provider.
Is my data safe?
We are using the most up to date encryption technologies for data storage and transfer as well as data pseudonymisation, a process that removes your personal identifiable data from you medical information.
Data access is rules based and strictly controlled and recorded. We check the ID and medical license of all our professional users to ensure that only regulated individuals can provide care and obtain data access through Freddie Med.
In addition, there are other technological and organisational processes to keep your data safe.
I booked a video consultation. How does it work?
When your clinician starts the consultation, you will receive an email and SMS with a link to connect with your clinician. There is no need to log into your account. Just click the link. Your clinician has the option to use our video technology or Zoom. To use Zoom, you may have to install the Zoom app. Our video tech runs on a web browser.
Can I cancel or change my appointment through the patient portal?
Not at the moment. This feature will become available soon. For now, please contact your clinician directly.
Will you commercialise my personal data?
No. We are classified as a controller of your personal data under GDPR. This means that we need to follow privacy-by-design principles and assume the strictest data privacy protocols by default. Regulations for the processing of personal data are clearly defined under GDPR. In our privacy note, we disclose the data types we process, why we do so and on what legal basis. We apply these regulation in a strict sense and will not commercialise your personal data.